Frequently Asked Questions
Everything you need to know about your next timepiece accessory.
How do I determine the correct strap size for my watch?
To find your strap size, measure the distance between the lugs of your watch case in millimeters. Common sizes range from 18mm to 24mm. You can also check the underside of your current strap for a size engraving.
What is the difference between genuine leather and luxury alligator straps?
Genuine leather typically refers to cowhide with a grain finish, offering durability and classic style. Luxury alligator straps feature unique scale patterns and a more supple feel, sourced from premium tanneries for high-end timepieces.
How long does shipping take for international orders?
International orders generally arrive within 7-14 business days. We offer tracked shipping via global couriers to ensure your items reach you safely, though customs processing times in your country may vary.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all unworn and unaltered products. Items must be returned in their original packaging with all protective films intact to qualify for a full refund.
Are the tools included for changing my watch strap?
Most of our straps come with complimentary spring bars. While high-quality spring bar removal tools are sold separately, we provide detailed video tutorials on our site to help you change your strap at home.
Do you offer a warranty on your products?
Yes, all WatchObsession products are covered by a 12-month manufacturer's warranty against defects in materials and workmanship, ensuring your investment is protected.